What methods of payment does OMCA accept?
Field trips scheduled using the new online registration system require a credit card for payment.

Can we get a refund if we cancel our field trip?
You must notify OMCA thirty days in advance if you wish to cancel your tour or program and receive a refund. If you cancel with less than four weeks’ notice, we are not able to refund your payment.

Can we change our tour time or date after we have booked a trip?
All changes to your tour booking are subject to availability and must be made with at least thirty days notice. Changing a reservation will require making a new reservation, cancelling the previous reservation and requesting a refund. For assistance please call 510-318-8470 (Tuesday through Friday, 10 am to 4 pm) or email groups@museumca.org.

I'm having trouble using the online reservation system. Help!
We are happy to help you navigate our new system. Please give us a call at 510-318-8470 (Tuesday through Friday, 10 am to 4 pm) or email us at groups@museumca.org.

May we visit another gallery on our own after our scheduled tour?
You may visit the Galleries of California Art, History, and Natural Sciences on your own. However, on very busy days your group may be asked to wait to enter.

May I book more than one Docent tour or program for the same day?
No, school groups are limited to one Docent-led tour or program per day. You are welcome to take the students through another gallery for a self-guided visit, subject to the constraints noted above.

How much time should we allow for our visit?
A gallery tour is usually about 45 minutes long. Check the program and tour descriptions for information on the length of specific activities. You may plan to eat lunch or a snack in the Museum Gardens before or after your tour.

How many chaperones are required for my group?
The Oakland Museum of California requires a minimum of one chaperone for every ten K–12 students. We suggest that you limit chaperones to no more than one for every four students.

Do I have to bring chaperones if I am bringing high school students?
Yes, students in K–12 Grades need to be with their chaperones at all times while visiting the Museum. The same one-chaperone-to-ten-students ratio is required. Chaperones must be over 18 and not attending a K–12 school.

How do I book my class of university students for a tour?
All college and university groups receive a discount college group rate, if booked in advance. To check availability or to make a reservation, email groups@museumca.org.

How should I prepare my class and chaperones for a visit to the Museum?
Please refer to the Your Visit page and share the information with your group.