FAQs

What methods of payment does OMCA accept?
Field trips scheduled using our online registration system require a credit card for payment. 

Can we get a refund if we cancel our field trip?
You must notify OMCA 20 business days in advance if you wish to cancel your tour or program and receive a refund. If you cancel with less than 20 business days notice, we are not able to refund your payment.

Can we change our tour time or date after we have booked a trip?

  • All changes to your tour bookings are subject to availability and must be made with at least 20 business days notice
  • To reschedule, first book your preferred date through the online system, then contact us to receive a refund for the original booking
  • For assistance, please call 510-318-8473 (Monday through Friday, 8 am to 4 pm) or email groups@museumca.org

I'm having trouble using the online reservation system. Help!
We are happy to help you navigate our online system. Please give us a call at 510-318-8473 (Monday through Friday, 8 am to 4 pm) or email groups@museumca.org

May we visit another gallery on our own before or after our scheduled tour?
You may visit the Galleries of California Art, History, Natural Sciences, and the Special Exhibitions on your own. On very busy days, your group may be asked to wait to enter. Exhibitions in the Great Hall may have limited access on the day you visit.

May I book more than one Docent tour or program for the same day?
No, school groups are limited to one Docent-led tour or program per day. You are welcome to take the students through another gallery for a self-guided visit, subject to the constraints noted above.

How much time should we allow for our visit?
A gallery tour is usually about 45 minutes long. Check the Choose Your Experience page for information on the length of specific activities. You may plan to eat lunch or a snack in the Museum Gardens before or after your scheduled tour, program, or self-guided orientation.

How many chaperones are required for my group?
The Museum requires these chaperone to student ratios through grade 12:

  • 1:10 minimum
  • 1:4 maximum
  • 1:6 in the OMCA Store

Do I have to bring chaperones if I am bringing high school students?
Yes, all K-12 students need to be with their chaperones at all times while visiting the Museum. The same ratios as listed above are required. Chaperones must be over 18 and not attending a K–12 school.

How do I book my class of university students for a tour?
All college and university groups receive a discounted college group rate, if booked in advance. To check availability or to make a reservation, email groups@museumca.org.

How should I prepare my class and chaperones for a visit to the Museum?
Please refer to the Plan Your Visit page and share the information with your group.

Are OMCA programs, tours and performances aligned to state and national standards?
OMCA education programs, tours, and curriculum address standards from a range of disciplines. Find standards correlations that support your classroom curriculum and field trip planning here.

Fateful 49ers FAQ

Why is the Fateful 49ers program canceled?
One component of the Fateful 49er program is temporarily canceled for Spring 2020. OMCA’s goal is to provide high quality, engaging education programs in safe environments. We don’t feel we can meet that goal for the gold panning activity during the construction period. We will continue to offer the docent-led Fateful 49er tour of the Gallery of California History on the same scheduled dates.

What can we do on our field trip?
The Museum is open during renovations and the Fateful 49ers docent-led tour will continue to be offered in the Gallery of California History. Teachers are encouraged to keep their scheduled field trip date and plan for a 45-minute docent-led tour and self-guided exploration of the museum galleries. The upper levels of OMCA Gardens will be open during construction to explore and enjoy.

How do I process a refund?
Respond to the original email announcement with your preference to keep your scheduled visit date with a docent-led tour. The Group Sales Coordinator will respond with partial refund information and process.

What’s next?
The newly renovated OMCA Gardens provide an exciting opportunity to refresh the Fateful 49er program. We will spend Spring and Fall 2020 planning for a new program. Teachers scheduled for Spring 2020 Fateful 49er programs will receive early registration notification of new program dates.

What if I want to reschedule or cancel my visit?
Contact the Group Sales Coordinator as soon as possible with your cancellation request within three weeks of your visit at groups@museumca.org We will refund the cost of your visit if we are notified within three weeks of the scheduled date. The Group Sales Coordinator can also assist you in choosing another engaging experience at OMCA for Spring 2020.