Commitment to Digital Accessibility
OMCA is committed to making our website and digital content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 510-318-8400 or email our team at [email protected] with “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
In order to view PDF files found across this website, Adobe Reader 9.1 (or higher) is required. Adobe Reader is available as a free download at: get.adobe.com/reader/. Screen reader users and persons with low vision should use the “Read Out Loud” feature found in the latest releases of Adobe Acrobat Reader.
To request accessibility accommodations please call 510-318-8427 Wednesday-Sunday 11am-5pm, or email at [email protected]
Service animals are allowed in all areas of OMCA that are open to the public, including our galleries and gardens, provided the service animal does not pose a direct threat to staff or visitors, or fundamentally alter the Museum’s operations, policies, practices, or procedures.
A service animal is a dog or miniature horse that is individually trained to do work or perform tasks for persons with disabilities. Dogs that solely provide companionship, comfort, and emotional support are not considered service animals under the ADA.
OMCA is fully wheelchair accessible, allowing for manual and electric wheelchairs, electric mobility scooters, and other power-driven mobility devices. An accessible ramp is located at the main entrance on Oak Street between 10th and 11th. OMCA offers a limited number of wheelchairs at the Ticketing Desk on a first-come, first-served basis. Please note, OMCA staff is not permitted to lift visitors or push wheelchairs.
Other Power-Driven Mobility Devices (OPDMDs)
Other power-driven mobility devices (OPDMDs) such as Segways, are subject to reasonable restrictions in certain areas of the Museum campus. As our campus is comprised of multiple levels, open staircases, and narrow gallery spaces we have created a policy to maximize accessibility while minimizing danger to those persons using an OPDMD and others around them (particularly during times of high visitation). This accommodation is intended for those with an accessibility need. Recreational use of OPDMDs is not permitted.
Those using an OPDMD for an accessible need are instructed to:
- Maintain control of their device
- Operate at the lowest speed (consistent with a walking pace)
- Yield to pedestrians (with particular attention being paid to children and seniors)
- Take care when turning corners, operate in reverse, and when navigating near artifacts or when entering and exiting exhibits
- Follow any safety instructions given by museum staff