Heath and Safety Information

Masks are required indoors for all visitors ages two and olderPlease help us create a safe space for connection, curiosity, and humanity at OMCA. We’re happy you are here!

  • Feeling ill? Do not come to OMCA if you have COVID-19 symptoms such as fever, chills, cough, or sore throat.
  • Keep it clean. Wash or sanitize your hands frequently.
  • Be mindful of your surroundings and give others plenty of space, too.
  • Wear a face covering over your mouth and nose when indoors.
  • Enjoying our gardens and terraces? Masks are optional outdoors!

We're all in this together. Please be kind and patient with each other and our staff.

What to Know

Reserve Your Tickets in Advance
We encourage visitors to reserve a timed ticket online to secure a preferred time slot. 

» get tickets here

Questions?
Click on each of the categories below for detailed information about what to expect when you visit, what we’re doing to keep you safe, and more. 

Visitor Expectations & Safety Protocols

Following the guidelines and best practices recommended by Alameda County health officials, all staff and visitors are required to wear a face covering while indoors. Surgical masks will be provided to those visitors who forget to bring their own.
 

OMCA’s air filtration system has been audited and inspected. The Museum’s HVAC systems circulate a very high amount of outside air, between 90-100%. We also have a very high standard for filtration (MERV-13) and our systems are able to filter out airborne viruses. Our engineering team has changed all of the belts and bearings in our systems and will continue to monitor the system daily.

Tickets & Entry

Upon arrival, guests will enter through the Museum’s main entrance at 1000 Oak Street via the stairway or ADA accessible ramp. Those who park in the OMCA garage with strollers or those who will need to utilize ramp access may enter through the Mid Level garage entrance and should check in at the Mid-Level Tickets and Membership desk.

You’ll be asked to keep a safe social distance while waiting in line to scan your pre-purchased ticket, or reserve tickets. Please have your tickets ready for scanning, and ensure that all members of your party are wearing a mask or face covering. The Tickets and Membership desks on the Upper and Mid Levels will be available for those who need additional assistance upon entry. For more information on parking, please review our parking and directions page.

In order to manage capacity, all visitors who wish to see the galleries require a ticket upon arrival. We encourage purchasing or reserving a ticket online in advance to secure a time slot and to reduce wait time; a limited number of tickets will be made available for contactless or cash purchase onsite. Visitors may also purchase or reserve tickets by phone during OMCA business hours. Please call our Visitor Services desk at 510-318-8427.

Garden-only visitors do not require a ticket, but will still need to enter at the main entrance in Oak Street Plaza.

Tickets are available to purchase in advance here. Please note that only a limited number of tickets will be available each day at the ticketing desk and availability is not guaranteed due to reduced capacity inside of the galleries. We do offer some special discounts.

Yes, in order to account for capacity needs, all visitors require a ticket in order to enter the Museum galleries. Children ages 12 and under are free; all children require a timed ticket for admission.

Yes, Members should reserve tickets in advance for guaranteed timed entry. Reserve your tickets online as dates and time slots may fill up due to capacity limits. Members may reserve the maximum number of tickets per their Membership level in advance. For more information or further questions, please contact the OMCA Membership team at membership@museumca.org.

Gallery & Campus

OMCA will reopen at 50% capacity to ensure that all guests are able to enjoy visiting at a safe social distance inside of our galleries.

OMCA’s parking garage will be open and available on a first-come, first-served basis. Parking fees are $5 per hour. Please note, at this time, the Museum is not accessible to visitors via the lower level; visitors who park on this level must walk up the staircase to Oak Street to enter the Museum. ADA parking is available on the first level of the garage. In order to prioritize upper level parking for ADA and families with strollers, we have added two new ADA parking spaces and 10 family parking spaces for those with strollers. A five-minute loading zone is available as needed when the parking lot is full.

Food & Drink

Town Fare Cafe at OMCA will be closed beginning Sunday, May 29, due to a management transition and upgrades. We will announce new management and reopening shortly. In the meantime, light snacks and beverages are available in the Museum Store. We apologize for any inconvenience and thank you for your patience.

Limited food items are available at the Store. Bottled beverages will be available in the store, and staff at the Tickets and Membership desks will be able to guide you to the nearest cafes and restaurants. As a reminder, drinks and food are not allowed inside of the Museum’s galleries.

OMCA Store

The OMCA Store will be open with protocols in place for a safe and enjoyable shopping experience. All visitors will be required to adhere to the capacity limits and follow a one-way path of travel as they shop for their favorite items.

Group Tours & Events

All onsite docent-led tours are on hold until further notice. Sign up for our mailing list to receive updates for onsite and virtual tours offerings or check out our events page for upcoming onsite and virtual programs. Please contact groups@museumca.org if you have further questions.

We are now booking self-guided group reservations within our 50% capacity limitations. Groups of 10 or more may be eligible for admission discounts and must make group reservations at least two weeks in advance of the visit. Learn more about booking a group visit and direct your questions to groups@museumca.org.

For K-12 school groups, please see our education page

Press & Media

Please contact the Museum’s Communications Department at communications@museumca.org to request press access to the galleries.