FAQs

What offerings are available for the 2020/2021 school year?
While we are not planning to host on-site programs or tours this school year, check out our Virtual Field Trips. For any questions about Virtual Field Trips, please contact groups@museumca.org.

What platform do you use for Virtual Field Trips?
Beginning in February 2021, we will host all Virtual Field Trips on OMCA’s Zoom account. You will receive log-in information after booking online.

When will in-person school visits be available?
For up-to-date information about OMCA’s reopening and school group visits, sign up for our teacher mailing list.

What methods of payment does OMCA accept?
Virtual Field Trips for K-12 are scheduled using our online registration system, and require a credit card for payment. To support the education community during a challenging school year, OMCA is offering virtual field trips free of cost to Title I schools through June 2021.

Can we get a refund if we cancel our virtual private tour?
You must notify groups@museumca.org 14 business days in advance if you wish to cancel your Virtual Field Trip and receive a refund. If you cancel with less than 14 business days notice, we are not able to refund your payment. For assistance, please email groups@museumca.org Tuesday through Thursday, 9 am to 3:30 pm.

I'm having trouble using the online reservation system. Help!
We are happy to help you navigate our online system. Please email groups@museumca.org Tuesday through Thursday, 9 am to 3:30 pm.

Can we change our Virtual Field Trip after we have booked?
All changes to your Virtual Field trip bookings are subject to availability and must be made with at least 14 business days notice.

To reschedule, first book your preferred date through the online system, then contact us to receive a refund for the original booking. For assistance, please email groups@museumca.org Tuesday through Thursday, 9 am to 3:30 pm.