Q. Does OMCA accept Purchase Orders (POs)?
A. We accept POs only from Oakland Unified District schools. For Days of the Dead, Black History Month, and Fabulous 49ers, the new online registration system requires a credit card.
Q. What methods of payment does OMCA accept?
A. Field trips may be paid for by cash, credit card, or check. For Days of the Dead, Black History Month, and Fabulous 49ers, the new online registration system requires a credit card.
Q. Can we get a refund if we cancel our field trip?
A. You must notify OMCA four weeks in advance if you wish to cancel your tour and receive a refund. If you cancel with less than four weeks’ notice and we have not received payment, you will still be required to pay the amount owed.
Q. Can we change our tour time or date after we have booked a trip?
A. All changes to your tour booking are subject to availability. To request a change please contact us by email at firstname.lastname@example.org, or call us at 510-318-8470. Due to high call volumes during the early fall booking period, our response time may be longer.
Q. May we visit another gallery on our own after our scheduled tour?
You may visit the Art, History, and Natural Sciences galleries on your own, though on very busy days you may be asked to wait to enter. Groups without reserved tours for the Días de los Muertos exhibition are not permitted to enter that exhibition until after 2 pm.
Q. May I book more than one Docent tour in one day?
A. No, school groups are limited to one Docent-led tour per day. You are welcome to take the students through another gallery for a self-guided visit, subject to the constraints noted above.
Q. How much time should we allow for our visit?
A gallery tour is usually about 45 minutes long. Check the appropriate section of the School Programs Guide for information on the length of specific programs. You may plan to eat lunch or a snack in the Museum gardens before or after your tour.
Q. How many chaperones are required for my group?
The Oakland Museum of California requires a minimum of one chaperone for every ten K–12 students. We ask that you limit chaperones to no more than one for every four students. Extra chaperones will be asked to pay half price admission ($7.50) on arrival.
Q. Do I have to bring chaperones if I am bringing high school students?
Yes. Students in K–12 grades need to be with their chaperones at all times while visiting the Museum. The same one-chaperone-to-ten-students ratio is required. Chaperones must be over 18 and not attending a K–12 school.
Q. How do I book my class of university students for a tour?
East Bay community college teachers may use
the School Tour Reservation Form to book a tour and will be charged the K–12 school group rates. All other college and university groups will be charged the college group rate if booked in advance. To check availability or to make a reservation, email email@example.com.
Q. How should I prepare my class and chaperones for a visit to the museum?
A. Please review our Group Leaders’ Guide and share the information with your group.